Store policies

The Party Cake Ltd - Store Policies

DeliveryReturnsRefunds

Delivery

When will I get my order?

• Kitchen Appliances

Free Shipping: 3 to 4 Business Days (Standard Tracked Delivery)

Express Shipping: 1 to 2 Business Days (Expedited Tracked Delivery)

• Party Cake Merchandise

It takes 1-2 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
UK: 1-2 business days
International: 4-5 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities in the UK!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders (Outside the UK). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@thepartycake.co.uk with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?
We work with a reliable, high-quality print-on-demand drop shipping company based in the UK,  your orders are printed and shipped from their facility.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@thepartycake.co.uk.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@thepartycake.co.uk within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@thepartycake.co.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!


RETURN PROCESS

To return an item, please email customer service at webadmin@thepartycake.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

The Party Cake
Attn: Returns
RMA #
14 Atlas House  
466 London Road  
Isleworth, UK
TW7 4BF

Return shipping charges will be reimbursed by us.


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0208 326 2711

or use the contact form here:

https://thepartycake.co.uk/contact

or email us here:

webadmin@thepartycake.co.uk