DELIVERY
When will I get my order?
Free Shipping: 3 to 4 Business Days* (Standard Tracked Delivery)
Express Shipping: 1 to 2 Business Days* (Expedited Tracked Delivery)
*Mon-Fri 9am-5pm
How do I track my order?
You can track your order here:
Order Tracking
You’ll also receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, drop us a line at support@thepartycake.co.uk
RETURN PROCESS
We offer a 30 day return policy. The item must be returned unused and in its original packaging.
If you sign up for a free account when you purchase. The automated return/refund process is accessible from your order page.
If you purchase as a guest, you can access the automated return/refund process here:
Returns & Refunds
REFUNDS
Once accepted, we will refund you immediately on receipt of the returned item.
Return Shipping is Free of Charge. In most cases we will send you a pre-paid pre-addressed shipping label for DPD, Hermes or Parcelforce (whichever is convenient to you). If these methods are not convenient please let us know – We will refund any cost incurred by you immediately on receipt of the returned item.
Refunds may take a few days to appear on your credit card statement depending on your credit card company. We will notify you by email when your return/refund has been processed.
EXCEPTIONS
For defective products, please contact us by email or at the customer service number below (or by using the LIVE HELP if we’re online) to arrange a return/refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
LIVE HELP – If we’re online we’ll respond immediately to any questions. If not, you can send us a message on the system and we’ll get back to you ASAP.
or Give us a call: 07768612263 (Mob) or 0208 326 2711 (Tel)
or use the contact form here:
https://thepartycake.co.uk/contact
or email us here:
webadmin@thepartycake.co.uk
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