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Lockdown V3 – Lead times are currently 7 working days

DELIVERY

When will I get my order?

Party Cake Merchandise

It normally takes 1-2 days to fulfill an order, after which it’s shipped out.

Shipping Times:
UK: 1-2 business days

Orders

How are your products made?
We work with a reliable, high-quality print-on-demand drop shipping company based in the UK,  your orders are printed and shipped from their facility.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@thepartycake.co.uk.

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every relevant item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@thepartycake.co.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

RETURN PROCESS

We offer a 30 day, no questions asked, 100% satisfaction or full refund, return policy.

If you sign up for a free account when you purchase.  The automated refund process is accessible from your order page.
If you purchase as a guest, you can access the automated return/refund process here:

Returns & Refunds

REFUNDS

We will refund you immediately on receipt of the return postage tracking information.

We will also reimburse you for all return shipping expenses.

Refunds may take a few days to appear on your credit card statement depending on your credit card company.  We will notify you by email when your return/refund has been processed.