Quest Teppanyaki Grill

DELIVERY

When will I get my order?

Free Shipping: 2 to 4 Business Days* (Standard Tracked Delivery)

Express Shipping: 1 to 2 Business Days* (Expedited Tracked Delivery)

*Mon-Fri 9am-5pm (Excluding Bank Holidays)

Free Next Day Express:

UK Express 24 Delivery – Free (for select items only) on orders placed before 12 noon (Mon-Thurs)

How do I track my order?

You can track your order here:

Order Tracking

You’ll also receive a tracking link via email when your order ships out.

If you have any questions about your tracking or shipment, drop us a line at support@thepartycake.co.uk

RETURN PROCESS

We offer a 30 day return policy.  The item must be returned unused and in its original packaging.

Please email: returns@thepartycake.co.uk or Call: 07768612263

REFUNDS

Once accepted, we will refund you immediately on receipt of the returned item.

Return Shipping is Free of Charge.  In most cases we will send you a pre-paid pre-addressed shipping label for DPD, Hermes or Parcelforce (whichever is convenient to you).  If these methods are not convenient please let us know – We will refund any cost incurred by you immediately on receipt of the returned item.

Refunds may take a few days to appear on your credit card statement depending on your credit card company.  We will notify you by email when your return/refund has been processed.

EXCEPTIONS  

For defective products, please contact us by email or at the customer service number below (or by using the LIVE HELP if we’re online) to arrange a return/refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

LIVE HELP – If we’re online we’ll respond immediately to any questions.  If not, you can send us a message on the system and we’ll get back to you ASAP.

or Give us a call:  07768612263 (Mob) or 0208 326 2711 (Tel)

or use the contact form here:

https://thepartycake.co.uk/contact

or email us here:

webadmin@thepartycake.co.uk