Quest Teppanyaki Grill

DELIVERY

When will I get my order?

Free Shipping: 2 to 4 Business Days* (Standard Tracked Delivery) – All our advertised prices include free shipping.

Express Shipping: 1 to 2 Business Days* (Expedited Tracked Delivery – Non-Refundable)

*Mon-Fri 9am-5pm (Excluding Bank Holidays)

Gold Express Delivery – Free for select items only on orders placed before 2pm (Mon-Thurs)

DPD – Shipped directly from our Isleworth facility by DPD with a 1 hour delivery time slot.

How do I track my order?

You can track your order here:

Order Tracking

You’ll also receive a tracking link via email when your order ships out.

If you have any questions about your tracking or shipment, drop us a line at support@thepartycake.co.uk

RETURN PROCESS

We offer a 30 day return policy.  The item must be returned unused* and in its original packaging.

*If you wish to return an appliance that has been used, we will refund up to 50% of the item’s cost.

Please email: returns@thepartycake.co.uk

REFUNDS

Once accepted, we will refund you immediately on receipt of the returned item.

Return Shipping is normally Free of Charge.  In most cases we will send you a pre-paid pre-addressed return shipping label from the same carrier who delivered your order.

Refunds may take a few days to appear on your credit card statement depending on your credit card company.  We will notify you by email when your return/refund has been processed.

EXCEPTIONS  

For defective products, please email: returns@thepartycake.co.uk to arrange a return/refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

LIVE HELP – If we’re online we’ll respond immediately to any questions.  If not, you can send us a message on the system and we’ll get back to you ASAP.

or Give us a call:  07768612263 (Mob) or 0208 326 2711 (Tel)

or use the contact form here:

https://thepartycake.co.uk/contact

or email us here:

webadmin@thepartycake.co.uk